Skip to main content

AI Toolkit for Subject Experts

Privacy Policy

Last updated: 20th February 2025

Candle Digital (“we,” “our,” or “us”) is committed to protecting your privacy when you use our AI Toolkit for Subject Experts. This Privacy Policy explains how we handle your data, your rights, and our legal obligations under UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. About the AI Toolkit for Subject Experts

The AI Toolkit for Subject Experts provides access to AI-powered tools designed to help subject matter experts with common business challenges. These tools are powered by various large language models (LLMs) from multiple providers, including OpenAI.

2. Data Collection & Storage

2.1 AI Tool Usage

  • We do not record, store, or have access to any data you input into the AI tools.
  • AI tool interactions are processed in real-time and handled directly by the third-party LLM providers we work with.
  • Your use of the AI tools is subject to the data policies of the respective LLM providers (e.g., OpenAI, Anthropic, etc.), which may process your inputs in accordance with their own terms.

2.2 Account Registration

To access the AI Toolkit for Subject Experts, users must create an account. When you sign up, we collect and store the following personal data:

  • First name
  • Last name
  • Email address

We store this data securely and use it to provide access to the toolkit. You may request deletion of your account at any time (see Section 5 – Your Rights).

2.3 Mailer Opt-in

During registration, you have the option to subscribe to our mailers. If you opt in, we will send occasional updates, insights, and resources relevant to subject experts.

  • You can unsubscribe at any time by clicking the link in any email or by contacting us directly.
  • We do not share your email with third parties for marketing purposes.

2.4 Analytics & Tracking

To improve our services, we collect analytics data using Fathom Analytics, a privacy-focused web analytics provider.

  • Fathom does not use cookies or track individuals across websites.
  • We collect anonymized data on tool usage, page visits, and interaction trends to improve the AI Toolkit.

3. Third-Party Data Processing

  • Our AI tools rely on third-party LLM providers (e.g., OpenAI, Anthropic), meaning any input you provide is processed directly by those providers.
  • Each provider’s privacy and data usage policies apply to the handling of your inputs.
  • We do not access or control how LLM providers store or process data.

4. Data Security

We implement reasonable security measures to protect the data we do store (i.e., account information). However:

  • As AI tool inputs are processed by third-party providers, we cannot guarantee the security of any data once it is transmitted to them.
  • If you have concerns about data privacy, refer to the privacy policies of the LLM providers you interact with.

5. Your Rights Under UK Law

Under the UK GDPR and Data Protection Act 2018, you have the right to:

  • Access your data – Request a copy of the personal data we store (account info only).
  • Correct inaccurate data – Request corrections if your information is incorrect.
  • Request deletion – Ask us to delete your account and associated data.
  • Restrict processing – Request that we limit how we use your data.
  • Object to processing – Unsubscribe from mailers or stop using our services.

To exercise your rights, contact us at [email protected].

For more information, visit the UK Information Commissioner’s Office (ICO): https://ico.org.uk.

6. Liability & Disclaimer

  • AI-generated responses are for informational purposes only and should be reviewed before use.
  • Candle Digital does not guarantee the accuracy, completeness, or suitability of AI-generated outputs.
  • Users should apply their own expertise and discretion when using AI-assisted content.

7. Contact Us

If you have any questions about this Privacy Policy, you can contact us at:

Email: [email protected]